Customer Service

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360° Support Ecosystem

-Pre-Sales Consultation: Free assay validation and regulatory pathway planning.

-Technical Training: On-site or virtual workshops on equipment operation and data interpretation.

-Post-Market Surveillance: Lifetime product tracking with annual performance reports.

Service Metrics:

- 24/7 multilingual hotline (English, Mandarin, Spanish)

- 99% customer satisfaction rate (2025 industry survey)

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